Updated Coronavirus Policy (30/09/20):
Whilst attending Rhythm Time classes, customers will take full responsibility for adhering to the guidelines, which include:
Should your venue have to close at any point for reasons beyond our control, your class will be replaced with an online class (where possible, this would be at the same time/day).
We may be required to share your contact details in the event of an NHS Test and Trace request. In doing this we are helping to minimise the transmission of COVID-19 and support public health and safety.
We are closely following Government Guidelines and will amend our procedures in line with any changes to regulations.
LESSON FEES - GENERAL TERMS
Rhythm Time currently offers customers 2 ways to pay:
Different terms apply depending on your choice of payment method. Please note that pay monthly may only be offered for certain course types.
At the time of booking you’ll be given payment method options.
Once you’ve made your booking you’ll receive a confirmation email with a link to your class information and access to your personal online account where you can view your payment details at which point a contract will come into existence between yourselves and the relevant franchisee.
It is your responsibility to change the generic online account password issued by Rhythm Time for first access or when re-setting a forgotten password via your local office. This should be a confidential password, unique to you, which you should keep safe and secure.
All fees and charges are itemised and available to view on your online account which can be accessed here.
Pay in Advance Lesson Fees and Payment
Fees may vary depending on local factors. For specific details please contact your local franchisee via our website.
All course fees must be paid in full in advance of the start date of a course.
Payment can be made via credit card, online in your Rhythm Time Account.
You may not be allowed to participate in Rhythm Time classes until fees are paid in full.
Pay Monthly Fees
Rhythm Time offers a Pay Monthly option for customers that offers great value and convenience. Pay monthly customers benefit from:
The Pay Monthly price is calculated based on a 36 week teaching year inclusive of holidays where teaching does not take place. In the event of a franchise area offering a different number of weeks, this will be reflected in the monthly amount you pay.
We will notify you of any changes to the monthly amount at least 30 days before it is due to change.
Customers will not be allowed to participate in any lessons if monthly payments have been missed.
Payment of Fees
When booking your lesson our system will advise you of the monthly fee which is payable in advance.
Our policy is to hold one month as a deposit which will be returned to you, less any amount due, upon cancellation. Please be aware we will not give credit for lessons within the 30-day notice period if you choose or are unable to attend.
The deposit is payable each time a contract is taken out with Rhythm Time, even if a customer leaves or joins in quick succession. Your attention is drawn to the fact this would make cancellation and re-joining within 30 days result in no cash saving.
Payment can be made via debit/credit card online in your Rhythm Time Account.
We do not accept payments via American Express.
If your account is in credit, the initial payment will be made up of the remainder of the current month and a full month in deposit. Your credit will then be used to offset your subsequent monthly payments.
Pay Monthly Cancellation
You can cancel your monthly plan anytime, online via your account – please note all pay monthly plans are subject to 30 days’ notice.
The system will allow you to choose the date of your last lesson and advise you of any charges you are due to pay or credits you are due to receive including the deposit.
Any credits on your final balance including any additional credits that accrue during the 30 day cancellation period, can be repaid to you after your last lesson with Rhythm Time.
To request a repayment of any amounts due please contact your local Rhythm Time office.
For security reasons, credits can only be applied to the card used to make payment.
Your rights to change your mind.
In accordance with the Consumer Contract Regulations 2013 you have the right to change your mind where you have purchased goods or services online. Under these regulations, you have 14 days after the day we email you to confirm we have accepted your order during which you can change your mind and get a full refund of any monies paid to us. To do so please contact us by email or telephone and we will arrange for the cancellation and refund of your money.
We will refund you the price you paid us by the method you used for payment. We will make any refunds due to you as soon as possible and, in any event, within 14 days of you telling us you wish to exercise your right to change your mind.
You must note that once you have used credits purchased to book a lesson you will lose your right to change your mind, even where the 14 day period is still running.
In Rhythm Time we aim to provide a safe environment. However in the class parents and carers are responsible for the safety of their little one. We have a Health and Safety Policy; should you wish to see it please ask your class leader.
If there is an accident please tell your class leader who will help you to locate the first aid box. Class leaders are not trained first aiders, however they will work with the emergency services to help where possible.
Rhythm Time has a child protection policy which will be adhered to. This policy can be provided on request. All our staff have an enhanced DBS check (and the equivalent in Scotland).
All our equipment is regularly cleaned. However, should you be dissatisfied please make your class leader aware of this and should you not receive a satisfactory response then please report the situation to our Head Office on 0121 711 4224.
Should you wish to take photos or videos of your child in class you must get the permission of all other parents of children involved. Photographs or small videos taken at class must be for personal use only unless you get the written consent from Rhythm Time and the parents involved. Full length videos are not permitted under any circumstances.
Rhythm Time forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs etc.).
Rhythm Time cannot accept any responsibility for the loss or damage of any personal possessions during or after our classes.
In Rhythm Time we treat everyone fairly and equally.
If you suffer from a medical condition that you feel we need to know about please tell us and this will be noted and treated confidentially.
If your child has a medical condition which is contagious please don’t bring them to class during the contagious period. Eg, please don’t bring your child to classes if they have sickness, diarrhoea, chicken pox, impetigo or conjunctivitis. Please follow your doctor’s advice and get the all clear before returning to classes. If your child has had sickness and diarrhoea they must be clear of all symptoms for at least 48 hours before coming to a lesson.
No place is fully guaranteed unless a deposit or full payment of the term fees is made.
If we receive bookings on a customer's behalf from third parties, any future Rhythm Time classes must be booked directly through Rhythm Time.
Rhythm Time is under no obligation to refund your money in the event that you are unable to attend part of or the entire course. If you miss a class no refund can be given but if possible we will offer you a make up class upon request.
If a class is cancelled by Rhythm Time a suitable alternative will be provided and if this is not possible then a refund for the missed class will be given.
If there’s a situation where a hall cannot be used we will endeavour to re-schedule your lesson or run it at an alternative venue. If this is not possible then a refund will be given.
If you need to change classes we will do our best to accommodate you, but unfortunately we cannot guarantee this.
Except in exceptional circumstances (which Rhythm Time will determine at its sole discretion) we regret that, once the course has started, we cannot issue any refunds or credits.
Rhythm Time is unable to offer a refund in the event of adverse conditions such as bad weather which prevent you from attending your normal class if it is running.
We have public liability insurance (ask us if you’d like details.)
rhythmtime.net is a web site wholly owned and managed by Rhythm Time Limited. From the Rhythm Time website you can gain information and purchase goods and services. Included on the site are web pages relating to our franchisees. These pages are maintained by our franchisees. While every effort is made to ensure their accuracy Rhythm Time Limited does not accept liability for any errors or omissions.
Registered address: 76 Beechwood Park Road, Solihull, West Midlands, B91 1ES. Registered in England & Wales - Number: 03905306
By placing an order for goods and / or services through the web site you warrant that you are legally capable of entering a contractual relationship with Rhythm Time Limited and / or its franchisees.
All orders for services e.g. booking classes for children, represent a contractual relationship between the purchaser and the relevant franchisee. Rhythm Time Limited will accept orders for services on behalf of franchisees and will confirm acceptance electronically. All payment for services will be made directly to the franchisee offering the service.
All orders for goods e.g. merchandise, represent a contractual relationship between the purchaser and Rhythm Time Limited. Rhythm Time Limited will confirm acceptance electronically. All payment for goods will be made directly to Rhythm Time Limited.
The price for any goods or services will be as quoted on our web site. All prices for goods are subject to VAT. All orders for services are subject to VAT if applicable. On confirming a purchase you are also confirming acceptance of the delivery charge which is quoted at the shopping trolley check out.
Please note that all charges are quoted in pounds sterling. All charges are made via secure payment mechanisms, paypal or cheque. Payment is taken prior to the service being given or the order despatched.
All merchandise ordered via our web site that we have in stock will be delivered to the specified delivery address within ten working days of payment being taken. The merchandise offered on our web site is generally available and every effort will be made to check its availability prior to accepting and acknowledging the order.
When this is not possible or for whatever reason the product is not available, Rhythm Time Limited will either refund any payment taken in full within seven days of establishing that the product is not available or advise when the product is likely to be back in stock. In this case the purchaser has the option to accept the revised delivery schedule or request a refund of payment.
Rhythm Time Limited retain ownership of any merchandise ordered until we have received full payment for such merchandise.
Any refund for classes (services) is discretionary. Once classes have started it is not normal to offer any refund.
Orders for goods can be cancelled at any time and for any reason within 15 days of the goods being delivered. To qualify for a refund you must cancel your order in writing and return the goods undamaged in its original packaging. We will refund any monies paid within 30 working days except for distribution charges.
We warrant that goods purchased from our web site are of satisfactory quality. If you have reservations about a product you should not accept delivery or notify us in writing within 30 days. If delivery is not accepted Rhythm Time Limited will, at its discretion, offer an alternative / replacement product or a refund. The refunding of delivery charges will be at the discretion of Rhythm Time Limited and will be governed by our assessment of the condition of the item. This does not affect your statutory rights.
If no correspondence is received from the purchaser within 30 days of delivery it will be deemed that the product quality is satisfactory.
You can see our Competitions Terms and Conditions here.
You can see our Photographic Policy here.
We are committed to providing high-quality music classes to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. In many cases, a complaint is best resolved and dealt with by the person or persons directly involved. If the complaint has been received by that person, they may be able to resolve it swiftly and will do so if possible and appropriate.
Whether or not the complaint has been resolved, the complaint information should be passed to Kathy Doolan, director of Rhythm Time Ltd within one week. She can be contacted on 0121 711 4224 or by e mailing [email protected]
What will happen next?
1. We will acknowledge receipt of your complaint within a week of receiving it, sending you a copy of this procedure. Our acknowlegement will say who is dealing with the complaint and when the person complaining can expect a reply.
2. We will then investigate your complaint. If the complaint relates to a specific person, we will inform them and give them a fair opportunity to respond.
3. We will then call you to discuss and hopefully resolve your complaint. We will aim to do this within 14 days of sending you the acknowledgement of your complaint. If this is not possible we will give you a progress report with an indication of when a full reply will be given.
4. Whether the complaint is justified or not, our reply to the complainant will describe the action taken to investigate the complaint, the conclusions from the investigation and any action taken as a result of the complaint.
5. Whether the complaint is upheld or not, our reply to the complainant will describe the action taken to investigate the complaint, our conclusions from the investigation, and any action taken as a result of the complaint.
6. The decision taken at this stage is final, unless the directors decide it is appropriate to seek external assistance with resolution.